These Terms apply to every purchase made in our online store. Please read them before confirming your order. If you have a question about anything below, write to info@matosauna.com and we will explain it.
1. General
1.1. These terms and conditions (the Terms) constitute an agreement between UAB Saunita, registration number 134981550, VAT number LT349815515, registered domicile at Jonavos street 254, 44110 Kaunas, Lithuania, office address at Šv. Gertrūdos street 7, 44290 Kaunas, Lithuania (the Seller) and you, based on which the Seller will enable you to purchase goods (the Goods) from https://www.matosauna.com/ online store (the Store).
1.2. You can contact the Seller using the following details:
Phone: +370 650 74744
Email address: info@matosauna.com
Address: Šv. Gertrūdos street 7, 44290 Kaunas, Lithuania
1.3. You may only purchase from the Store if you have the legal capacity to form a binding contract with the Seller under applicable law and you agree to comply with these Terms and applicable law. If you are under 18 years of age, you may only purchase from the Store with the consent of your parent or other legal representative. By placing an order, you confirm that you are at least 18 years old or that you have the consent of your parents or other legal representative.
1.4. The legal requirements protecting consumer rights will not apply to you if the Goods purchased in the Store are not intended for personal use and you are purchasing them for purposes related to your (current or planned) business, trade, craft or profession. Unless you agree otherwise with the Seller, the provisions of these Terms intended for consumers will apply only if you make purchases in the Store as a consumer.
1.5. The Delivery Information published in the Store forms part of these Terms. Where the Delivery Information conflicts with these Terms, these Terms prevail.
2. Purchasing
2.1. When you visit the Store and select the Goods, a shopping cart will be created based on your selection.
2.2. Once the shopping cart has been created, you will be required to enter the information necessary for the delivery of the Goods you have selected. Make sure that the information you provide is correct and that the Goods ordered meet your requirements. You will have the opportunity to correct any errors before confirming your order. The personal information you provide will be processed in accordance with the Privacy Policy.
2.3. You agree that by placing an order with the Store, you undertake to pay the price of the Goods specified in the order. The price displayed by the Store and on the order is inclusive of all taxes except for a delivery charge for the Goods, which will be payable by you in addition (unless otherwise specified by the Store). All prices in the Store and on the order are in Euro.
2.4. You may pay for the Goods using the methods provided on the Store. Payment must be made immediately after placing an order.
2.5. Once you have confirmed your order, the Seller will receive full details of the order. The order will be deemed to have been placed when the Seller receives it, which will also constitute an agreement between you and the Seller. However, the Seller’s obligation to perform the contract will not arise until the Seller receives confirmation from a payment service provider that payment for the Goods has been received.
2.6. Once the order has been placed and paid for, an email letter will be sent to the address you have provided, detailing the Goods ordered and the details you have provided.
2.7. On receipt of confirmation of payment for the Goods ordered, the Seller undertakes to fulfil your order.
3. Characteristics and quality of the Goods
3.1. Characteristics of the Goods will be included in each description of the Goods provided at the Store. The Seller will seek to ensure that the Goods comply with the legal requirements and are suitable for their intended use.
3.2. By placing an order, you acknowledge being aware of the fact and understand that the colour, shape, or other features of the Goods on display at the Store may not coincide with the actual size, shape, or colour of the Goods due to the characteristics or settings of the monitor/other device being used by you. Such differences will not constitute defects of the Goods, except if such differences will be caused by the actions of the Seller or its related persons.
3.3. The Seller undertakes to deliver the Goods which correspond to the information given in the description of the Goods provided at the Store. The Seller also undertakes to provide you with the range and quantity of the Goods specified in the order but will not be held liable for any inaccuracies in the range or quantity of the Goods so delivered if such inaccuracies result from your failure to provide correct information in the order placed with the Seller.
4. Delivery of Goods
4.1. When placing an order, you must select a delivery method and provide a delivery address. For more information on delivery methods and terms, please refer to the Delivery Information.
4.2. The Goods will be packed depending on their nature to ensure their suitability for use upon delivery.
4.3. Please note that all delivery times are estimates only. We always endeavour to deliver orders as quickly as possible, but sometimes deliveries may take longer due to high order volumes, manufacturing lead times, customs procedures or the availability of delivery services. Please check the delivery status information which is constantly updated by the Seller. Once your order has been dispatched, you can check the delivery status by entering a tracking number into the delivery service provider’s system.
4.4. Certain Goods sold by the Seller (such as sauna heaters, sauna modules, glass elements) may be bulky, heavy or require special handling during delivery. You are responsible for ensuring that the delivery address is accurate and that access to the delivery location is suitable for the delivery vehicle and the unloading of the Goods. If delivery cannot be completed due to incorrect delivery information, lack of access, or other circumstances attributable to you, the Seller shall be entitled to charge you for any additional delivery, storage, return or handling costs incurred.
4.5. Unless expressly agreed otherwise, delivery of the Goods shall be deemed completed when the Goods are made available for unloading at the agreed delivery address. The Seller does not provide installation, assembly, positioning or moving of the Goods inside buildings or other premises unless such services have been expressly ordered separately. Where special delivery arrangements, lifting equipment or additional manpower are required, these services must be agreed separately prior to dispatch and may be subject to additional charges.
4.6. When accepting the Goods in the presence of the courier, you are obliged to carefully inspect the packaging of the Goods, the quantity of the Goods and, to the extent reasonably possible, the visible condition of the Goods and, if you discover any damage to the packaging, visible damage to the Goods or that the ordered Good(s) are missing, to inform the courier who is handing over the Goods to you of this fact, and to make sure that this fact is noted in the documents confirming the acceptance of the Goods, as well as to document the identified defects in photographs and/or video material. You must also inform the Seller as soon as possible.
4.7. If damage to the Goods is discovered after delivery and such damage could not reasonably have been identified during the delivery inspection, you must notify the Seller without undue delay and, in any event, no later than within 5 calendar days after delivery, providing photographs and other evidence reasonably requested by the Seller or the carrier. Where you are not a consumer, such notification must be given within 3 business days after delivery so as to enable the Seller to pursue the carrier within the applicable time limits.
4.8. The Goods shall become your property from the time of transfer of the Goods, which is documented by means of an invoice.
4.9. The risk of accidental loss of or damage to the Goods shall pass to you upon delivery of the Goods, except where applicable mandatory consumer protection legislation provides otherwise. Where you are not a consumer, the risk shall pass to you upon handover of the Goods to the carrier, or, where delivery is postponed at your request, on the date on which the Goods were ready for dispatch.
4.10. Where the Goods are delivered in multiple consignments, each delivery shall be treated as a separate delivery and any delay or defect affecting one consignment shall not entitle you to reject or cancel the remaining consignments unless otherwise required by mandatory law.
5. Installation instructions
5.1. You undertake to use, install, maintain and operate the Goods strictly in accordance with the installation instructions, user manuals, technical specifications and safety requirements provided by the manufacturer and/or the Seller.
5.2. The Seller shall not be liable for any defects, damage, reduced performance, safety incidents or other adverse consequences resulting from the failure to comply with the applicable installation, operation or maintenance instructions.
5.3. Certain Goods (such as sauna heaters, lighting systems and other electrical equipment) may only be installed, connected or commissioned by appropriately qualified and licensed professionals where required by applicable law, technical regulations or manufacturer instructions.
5.4. You are solely responsible for ensuring that all installation, electrical connection and commissioning works are performed by suitably qualified specialists and in compliance with all applicable laws, regulations, technical standards and manufacturer requirements.
5.5. The Seller does not provide installation, electrical connection, commissioning, inspection or certification services and assumes no responsibility for such works performed by third parties.
5.6. The Seller may request reasonable evidence that installation or electrical connection works have been performed by a qualified specialist where this is relevant for assessing warranty claims or product defects.
5.7. Failure to comply with the manufacturer’s installation requirements, including the requirement to use qualified installers or electricians where applicable, may result in the limitation or exclusion of the manufacturer’s warranty and may affect your statutory remedies to the extent permitted by applicable law.
6. Replacement, repair and return of defective Goods
6.1. The Goods are subject to the statutory warranty provided by the applicable laws, i.e. the Seller is liable to the consumer for any failure of the Goods to comply with the quality requirements at the time of delivery of the Goods and which becomes apparent no later than two years after the delivery of the Goods, unless the applicable laws provide for a different period of time.
6.2. In addition to your statutory rights, certain Goods may be covered by a commercial warranty provided by their manufacturer.
6.3. Any such manufacturer’s warranty shall apply solely in accordance with the terms and conditions provided by the manufacturer and shall not affect, limit or replace your statutory rights.
6.4. The period during which statutory remedies may be exercised and any manufacturer’s warranty period shall commence on the date of delivery of the Goods to you.
6.5. If, during the applicable statutory liability period or manufacturer’s warranty period, you discover that the Goods are defective or non-conforming, you must notify the Seller without undue delay and, where reasonably possible, no later than within 7 calendar days from discovering the defect.
6.6. When notifying the Seller, you should provide:
- photographs or videos of the Goods showing the identified defect;
- proof of purchase (invoice or order confirmation);
- where relevant, photographs or videos of the installation environment and electrical connection of the Goods;
- where relevant, documents confirming installation by qualified specialists where such installation is required by law or by the manufacturer’s instructions.
6.7. Failure to notify the Seller within the above period shall not by itself result in the loss of your statutory rights provided that you act within the limitation periods established by applicable law.
6.8. Where the Goods do not conform to the contract, you may choose between having the Goods repaired or replaced. The Seller may provide the other of those two remedies where the remedy chosen by you is impossible or would impose costs on the Seller that are disproportionate, taking into account all the circumstances, including the value of the Goods and the significance of the lack of conformity. You are entitled to a proportionate reduction of the price or to terminate the contract in the cases provided for by applicable law.
6.9. The Seller and the manufacturer shall not be liable for defects, damage, malfunctions or other deficiencies resulting from:
- improper storage, transportation, maintenance or use of the Goods;
- installation, commissioning or repair carried out in violation of applicable laws, technical requirements or manufacturer instructions;
- installation, connection or repair performed by persons lacking the qualifications, licences or certifications required by law or by the manufacturer;
- failure to comply with required installation clearances, ventilation requirements, environmental conditions or electrical specifications;
- incorrect electrical connection, voltage fluctuations, unsuitable electrical infrastructure or inadequate protective equipment;
- use of incompatible accessories, components or consumables;
- misuse, abuse, negligence, accidents or use contrary to the intended purpose of the Goods;
- normal wear and tear of consumable or naturally degrading components.
6.10. Natural variations in colour, shade, grain pattern, knots, texture, dimensions, shrinkage, expansion or other characteristics inherent to natural timber materials shall not constitute defects or non-conformity of the Goods.
6.11. Unless otherwise required by mandatory law, the Seller shall not be responsible for costs associated with the removal, dismantling, reinstallation or recommissioning of Goods where such costs arise as a consequence of the Goods being installed prior to the confirmation of the alleged defect by the Seller.
7. Right of withdrawal
7.1. If you purchase Goods from the Store as a consumer (i.e. a natural person acting for purposes outside their trade, business, craft or profession), you have the right to withdraw from the distance contract within 14 calendar days without giving any reason.
7.2. The withdrawal period expires 14 calendar days after you, or a third party indicated by you other than the carrier, acquire physical possession of the Goods.
7.3. If you withdraw from the contract, the returned Goods must be unused, undamaged, in their original packaging, with tags/labels and of merchantable quality. We will consider you to have complied with this requirement if, in inspecting the Goods, you have carried out only such actions as are necessary to evaluate the Goods and which you would normally carry out in inspecting the Goods in a physical store.
7.4. If you wish to exercise this right, you must contact the Seller by email or by means provided at the Store immediately and in any event within 14 calendar days of receipt of the Goods, enclosing proof of purchase. You can fill in a return form template here.
7.5. In the event of withdrawal, the Goods must be returned to the Seller at Šv. Gertrūdos street 7, 44290 Kaunas, Lithuania, immediately and in any event no later than 14 calendar days after you have sent your notice of withdrawal to the Seller by e-mail. In order to comply with the return period, the Goods must be dispatched before the end of the 14 day period. You are responsible for the cost of returning the Goods.
7.6. For bulky, heavy or non-standard Goods, including sauna equipment, glass elements and similar Goods which, by their nature, cannot normally be returned by ordinary postal services, you shall bear the actual cost of returning such Goods. Indicative return costs are set out in the Delivery Information and are available from the Seller on request.
7.7. If you withdraw from the contract, the Seller will refund the money you have paid for the Goods and the delivery of the Goods to you no later than 14 calendar days after you have given notice of your withdrawal by email to the Seller. The Seller may withhold the refund until it has received the Goods back or until you have supplied evidence of having sent the Goods back, whichever is the earlier. The Seller is not obliged to reimburse any supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by the Seller.
7.8. Refunds will be issued using the same payment method you used to purchase the returned Goods.
7.9. In accordance with applicable consumer protection legislation, the right of withdrawal does not apply to:
- Goods made to your specifications or clearly personalised (e.g., Goods manufactured, cut, processed, assembled, finished or modified according to your individual requirements, dimensions, design choices or technical specifications);
- sealed Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, such as opened sauna textiles (e.g. towels, robes), personal hygiene items, or sealed accessories that come into direct contact with the body;
- any other Goods or contracts falling within the statutory exceptions to the right of withdrawal under applicable law.
7.10. You are liable for any diminished value of the Goods resulting from handling of the Goods beyond what is necessary to establish their nature, characteristics and functioning, including their installation, connection, permanent incorporation into a building or structure, or other alteration. The Seller shall be entitled to deduct from the refund an amount corresponding to such diminished value, including the cost of restoring the Goods to a saleable condition, replacing missing or damaged packaging, accessories or documentation, and testing the Goods. The Seller shall inform you of the calculation of any such deduction.
7.11. Legal entities and other purchasers who are not consumers do not have a right of withdrawal unless otherwise clearly agreed in writing with the Seller.
8. Intellectual property
8.1. The Goods are protected by trademarks and other marks belonging to the Seller, manufacturers and/or other parties. All intellectual property rights in the Goods (or any part thereof) are also vested in the Seller, manufacturers and/or other parties.
8.2. All trademarks and logos used by the Store, its domain name, the Store itself and its website (including all elements thereof, such as text, photographs, drawings and other material posted on the Store/the website), as well as the look, feel and design of each page of the Store/the website, and all intellectual property rights therein, belong exclusively to the Seller and/or other parties. You agree not to reproduce, modify or otherwise use such intellectual property without the separate written consent of such owner.
9. Liability
9.1. You are responsible for providing the Seller with complete, accurate and up-to-date information required for the performance of the contract, including your contact details, delivery address and any information necessary for the manufacture, configuration, delivery or installation of the Goods.
9.2. You are solely responsible for the accuracy of the delivery address and for ensuring that the delivery location is accessible for delivery and unloading of the Goods.
9.3. You shall be liable for any additional delivery, storage, return, redelivery or handling costs incurred due to inaccurate information provided by you or circumstances attributable to you.
9.4. The Seller shall be responsible for the conformity, quality and delivery of the Goods in accordance with applicable mandatory laws and consumer protection legislation.
9.5. You are responsible for ensuring that the Goods are installed, connected, commissioned, used and maintained in accordance with all applicable laws, technical requirements and manufacturer instructions.
9.6. The Seller shall not be liable for defects, malfunctions, damage or safety incidents resulting from improper installation, operation, storage, maintenance or use of the Goods.
9.7. Where installation, electrical connection or commissioning of the Goods must be performed by qualified professionals under applicable law, technical regulations or manufacturer instructions, you are solely responsible for ensuring compliance with such requirements.
9.8. To the maximum extent permitted by applicable law, the Seller shall not be liable for any indirect, incidental, consequential or special damages, including loss of profit, loss of revenue, loss of business opportunities, loss of anticipated savings, business interruption or loss arising from delays in construction, installation or commissioning projects.
9.9. The Seller shall not be liable for delays or failures in performance caused by circumstances beyond the Seller’s reasonable control, including acts of God, fire, flood, war, riots, strikes, shortages of raw materials, manufacturing delays, transportation disruptions, shortages of energy resources, governmental actions or failures of suppliers, carriers or public utility providers.
9.10. The Seller shall not be responsible for inaccuracies, omissions or changes in technical specifications, installation requirements, dimensions, performance characteristics or other information provided by manufacturers, provided that the Seller has reproduced such information in good faith.
9.11. Certain Goods sold by the Seller are intended to operate only under specific technical, environmental or installation conditions.
9.12. The Seller shall not be liable where the Goods are used outside their intended purpose or outside the operating conditions specified by the manufacturer or applicable technical documentation.
9.13. Nothing in these Terms excludes or limits any liability which cannot be excluded or limited under applicable law. In any event, nothing in these Terms shall exclude or limit the Seller’s liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot be excluded or limited under applicable law.
9.14. You are responsible for safeguarding your login credentials and for all activities carried out through your customer account. If you become aware of any unauthorised access to or use of your account or login credentials, you must immediately notify the Seller using the contact details specified in these Terms.
9.15. Where you do not purchase the Goods as a consumer, the Seller’s total aggregate liability arising out of or in connection with the contract shall not exceed the price paid by you for the Goods giving rise to the claim.
10. Modification and discontinuation
10.1. The Seller will be free to modify these Terms from time to time. The latest (valid) version of the Terms will always be available at the Store. You must read the Terms then in effect before confirming your order. When the order is confirmed, it will be governed by the Terms in effect on the date of confirmation.
10.2. The Seller may stop selling online (close the Store) at any time. Such cessation of activity will not affect any contract of sale then in force.
11. Miscellaneous
11.1. The laws of the Republic of Lithuania will apply to the execution and interpretation of these Terms and of each sale and purchase agreement.
11.2. Any dispute, disagreement or claim arising out of, or in connection with, these Terms or any sale and purchase agreement concerned (including any breach, termination, or validity of the same) shall be settled by negotiation. If the parties fail to reach an agreement, the dispute shall be settled in accordance with the laws of the Republic of Lithuania. In Lithuania, the competent body for out-of-court settlement of consumer disputes arising from these Terms is the State Consumer Rights Protection Service (address: A. Goštauto g. 12, LT-01108 Vilnius, tel. +370 5 262 6751, e-mail: tarnyba@vvtat.lt; website address: https://www.vvtat.lt, requests or complaints can be submitted electronically through the Consumer Rights Information System (VTIS): https://vtis.lt/).
11.3. Where you are a consumer, you must first submit any claim relating to an alleged breach of your rights to the Seller in writing at the contact details indicated in these Terms. The Seller shall examine such claim free of charge and, where it does not agree with your claim, shall provide you with a substantiated written reply no later than within 14 days of receipt of the claim, unless a shorter period is required by applicable mandatory law.
11.4. All notices and other communications relating to the purchase at the Store and to these Terms will be delivered via email (if to the Seller — at the email address indicated above, and if to you — at the email address given when placing your order).
11.5. If any provision of these Terms is or becomes invalid (either in whole or in part) that will not affect the validity of the remaining provisions.
These Terms were last updated on 2026-07-29